FAQ & Site Info

Terms of Service

RETURN POLICY

FOR FLAVIA ALTERRA COFFEE, BRIGHT TEA AND OTHER PRODUCTS
Orders can be returned up to 30 days after the ship date for a refund. Product must be unopened, sealed in it's original sealed packaging. Return shipping is paid by you.

OUT OF STOCK PRODUCTS

Though we monitor inventory to ensure product availability, there are times when products may be out
of stock. If an item you order is out of stock, you will receive an email from [email protected] support team and be given the option to substitute for another item or cancel the
item. If you decide not to make a substitution, we will ship available items minus the out of stock item(s).

SALES TAX INFORMATION

State laws require that we charge applicable sales tax on orders shipped to addresses in the state of New York only. All orders outside of New York will not be charged.

DAMAGE CLAIMS

In the unlikely event that your order or part of your order arrives damaged, please email us immediately at [email protected] so we can notify Fedex/USPS and file a damage claim. Please keep all packaging materials for five business days after notifying us and a replacement will be sent to you.

LEGAL DISCLAIMER

We are not responsible for any typographical errors or inaccuracies set forth in this website. The information, prices, and discounts set forth herein are subject to change without notice.

Please also note that product pictures may vary.